Question 1

Do you offer a sameday service?

Accepted Answer

Yes we offer a same day service. Schedule your pickup and the prices may vary.

Question 2

Can I reschedule my Laundry Day?

Accepted Answer

Yes, Laundry Day can be rescheduled up until the night before your pickup. Simply reschedule the individual service date or your recurring Laundry Day in your account. While advance notice for cancellations is appreciated, subscribers will not be penalized for failed pickups.

Question 3

How do I pay?

Accepted Answer

After we have collected your laundry we will weigh and them email you a payment link. Once the payment has been confirmed we will proceed to washing your laundry. Delay in payment will result in delayed delivery.

Question 4

Can I drop it to you?

Accepted Answer

No, our service difference is that we come and collect your laundry from you, and return it to you, to help make your life easy!

Question 5

Can I book over the phone?

Accepted Answer

We do prefer that all bookings are made online wherever possible to ensure that details are entered correctly. You’ll find all the details you need in the online booking process and you can add any special requests in the notes section. If you are having technical issues then email us at valet@laundero.co.uk

Question 6

I’ve never had my laundry done before, how much will it cost me?

Accepted Answer

We offer a ONE RATE price of £3.50/KG. Any preferences are extra. Preferences can be selected before you schedule a wash.

Question 7

How much notice do I need to give you?

Accepted Answer

We prefer if your booking is confirmed the day before you need a pickup so we can organise our schedule. The online booking timeslots will close 3 hours prior. If you need something more urgently email us at valet@laundero.co.uk and we will see what we can do to help.

Question 8

I need a regular booking.

Accepted Answer

Great! Just indicate frequency you would like in the notes section and we can turn your booking into a recurring booking.

Question 9

I’m not happy with the service I got.

Accepted Answer

Oh no! We hope that doesn’t happen, but if it does, we want to know about it. Email us at valet@laundero.co.uk and we will try and sort it out for you.

Question 10

My Wash Valet is awesome.

Accepted Answer

YAY! We love to hear that. Make sure you tell us all about it at  valet@laundero.co.uk and leave us a review on Google!

Question 11

Where are you located?

Accepted Answer

We operate throughout Leicester. Check out our current service area to see all areas. All our Wash Valets are professionally trained to wash and press your laundry.

Question 12

Can you come and do the laundry at my home?

Accepted Answer

No sorry, we can’t offer that service within our current schedules. Rest assured that we take great care of your clothes and return them in garment bag protectors to ensure they stay clean during delivery.

Question 13

I own a holiday rental / Airbnb, can you provide laundry services?

Accepted Answer

Yes we certainly can. We service a large range of massage salons, beauty salons, hairdressers, cafes, restaurants, yoga studios, medical centres, real estate agents, holiday rentals, AirBNBs, sports teams, worksites with uniforms and many other types of businesses. We specialise in linen and towel wash dry and fold service. Contact us at valet@laundero.co.uk and let us know what you need.

Question 14

I’m here on holidays, can you pickup laundry from my hotel?

Accepted Answer

Yes absolutely! We regularly pickup laundry from guest staying in hotels. You’ll find our pricing is very competitive compared to hotel pricing, and we can collect and return your laundry directly to the concierge so you don’t have to wait around for us. Who wants to do laundry while you are on holidays anyway?

Question 15

Do you do dry-cleaning or other specialist services?

Accepted Answer

Great news! We now offer dry cleaning services along with our regular washing options. Our dry cleaning uses professional techniques and chemicals for thorough and delicate cleaning. Whether you need heavy-duty industrial cleaning or specific dry cleaning treatments, we've got you covered. We also provide regular washing services with options for cold wash, hot wash, extra spin cycles, and bleach treatments if needed. We're here to fulfill all your laundry needs.

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